FAQ

General Questions

All our offices will be happy to talk through your requirements with you over the phone and then arrange a free no-obligation assessment which will normally be carried out in your home. We suggest that at this time you involve any family members you wish, who may have some questions of their own.

Having discussed your needs and requirements we will then put together a package that suits your individual requirements and agree a start date.

All our staff are trained above the national minimum standards required by the local regulatory bodies. Over and above these, staff are encouraged to undertake personal development and attend additional training courses. Specialist training courses are also provided to staff to ensure that they are fully trained to undertake more complex care needs.

Yes, all our staff are fully insured for both personal and public liability.

All our offices are registered independently and are inspected by the relevant regulatory bodies of the Care Quality Commission (CQC), Care and Social Services Inspectorate Wales (CSSIW) and Social Care and Social Work Improvement Scotland (SCSWIS).

Continuity is extremely important to us and to our service users and our carers are allocated to indivdiuals to ensure continuity is maintained at all times.

For details of the services provided by each of our Offices please visit their ‘Our Services’ page under their individual entry in ‘Regional Offices’. However, typical home care services will include:-

  • Personal and social care
  • Housework and meal preparation
  • Bathing service
  • Rehabilitation and home from hospital
  • Care at home (palliative care)
  • Alzheimer and dementia support
  • Holiday packages
  • Domestic services, such as laundry or shopping
  • Companionship
  • Prompting medication

Palliative Care

Palliative care is support available to improve the quality of life of individuals who have a serious or life-threatening health condition, a common example being cancer. Palliative care addresses the person as a whole, not just their disease, and provides peace of mind to the individual and their families.

Palliative care is provided by our expertly trained carers. They can enable the individual to stay comfortable at home, as well as assisting their families with emotional support.

Palliative care can begin at any time that the individual decides, whereas hospice care is applicable when treatment is no longer the goal of care – favouring the quality of life of the recipient.

To arrange palliative care, please give a member of our customer care specialists a call, who will be happy to assist you with arranging your package of care.

With long-term illnesses, symptoms can change very quickly. The need to arrange palliative care can be very urgent, especially if someone’s in pain or distress.

We offer emergency home care and in many cases, we can begin arranging care within 24 hours of you getting in touch with us. This is especially useful if your situation doesn’t allow you to plan ahead. If you are currently in hospital or a residential setting, your local dedicated care manager can arrange support that will aid your move back home.