Our Testimonials
We are constantly looking to get the very best feedback from our customer satisfaction surveys. Please see our latest customer testimonials below.
Their empathy spoke volumes….
"In such difficult circumstances, I can honestly say that the humility and professionalism, caring is second to none ... there wasn't one occasion or…
Thanks again for the invaluable service provided…
'she was treated with such care ,compassion and gentleness.... The carers quiet, calm and respectful manner was so helpful and reassuring at a…
Their care, compassion and empathy is truly remarkable
"We as a family cannot thank the carers who looked after our family member in her final days enough. Their care, compassion and empathy is truly…
excellent service
"Thank you for the excellent service. all the staff went above and beyond while caring for mum. I could not have asked for more."
exceptional in everyway
"In the three weeks before my father died the care dad received was exceptional in everyway. he was treated with compassion, dignity and respect by…
they are absolutely amazing
"The care and compassion that the carers showed my dad on a daily basis was always outstanding, they are absolutely amazing and are a perfect asset…
no better care could have been given
"Absolutely believe that no better care could have been given, not only to my dad but to all my family. a weird situation living above a pub which…
Extremely happy with the service
"Extremely happy with the service, the team were excellent and brilliant at their job. I appreciated the support and care that was given to my late…
the carers just keep getting better
"We have been with the company for two years and had no problems. Carers who have come have always been good. over the past 12 months I think the…
you were exceptional in every way
"When you came to care for my partner your staff and their care were outstanding you were exceptional in every way nothing could have improved bless…
it meant so much to us as a family
"I have filled in this form on behalf of my husband who was looked after by your team until he past away in August. The care that he received by…
they were compassionate and friendly everyday.
"Amy, Shauna, Jess, Alyshia and lulu cared for my mum with great dignity and respect in her final months of her life. they were compassionate and…
The care that my father received was outstanding
"The care that my father received was outstanding. The staff where absolutely fantastic, caring and always spoke to him telling him everything they…
The staff gave the right balance of friendliness and care
"The staff gave the right balance of friendliness and care. It made a difficult situation much easier to bear for him as his physical condition…
Staff are always cheerful, happy and professional
"Staff are always cheerful, happy and professional. They work well with myself and my husband and we are extremely happy with the personal care my…
Your staff are 1st class
"Your staff are 1st class they looked after my wife. Look after your staff you are a lucky company"
Big thank you to you all
"To the staff that cared for my Dad a big thank you to you all"
Care was delivered with the greatest respect
"The appropriate care was given and all aspects of care was delivered with the greatest respect. All staff were extremely friendly, respectful and…
We could not fault the care and support
"During the end-of-life care of my mother, we could not fault the care and support we had from the carers. Thank you for the time and support it was…
Thank you for all your hard work.
"Thank you for all your hard work. Pat loved seeing staff and everyone involved did amazing work. Thank you from myself and the family."
Amazing and caring
"All staff at Excel Care cared for my mum with her terminal illness, the regular staff she had were amazing and caring. They showed alot of kindness…
Outstanding
"The care my late husband received from Excel Care Group was outstanding. Both my husband and I were treated with the upmost respect and dignity. On…
I’m very grateful
"I must say i have the utmost respect and I'm very grateful for the carers that attend and look after my husband when he was alive. They made him…
First class
"I must say the four ladies who cared for my partner in the last few days of his life were absolutely first class and a credit to your company, they…
Excellent care
"Staff provided excellent care, always treated my dad with dignity and respect even after he passed. Will always be grateful for their support."
A wonderful service
"A wonderful service offered by all members of the team. However a special thanks go to the two regular carers that came, they were the first and…
You should be so proud of all your staff
"As a family we can't tell you enough how fantastic the carer we had has been, you should be so proud of all your staff."
Helpful and supportive
Thank you very much Excel Care Group, everyone was very helpful and supportive, lovely and caring. Our regards to everyone that came.
Exceptional
"The care given to my husband was exceptional. All the staff treated him with respect & dignity like a member of their own family. They were also…
