Supporting you andyour loved ones

Our main priority is the safety, well-being and happiness of customers and loved ones. We achieve this by ensuring care delivery is of an exceptional standard, sensitive, compassionate and meets individual needs.

Get to know us

We embrace fundamental values of good care practice explicitly observed and evaluated through the conduct, influence and practice of quality care in the domestic setting. We offer a multitude of personal and purposeful care and allied domestic services to meet the varied needs of customers; inclusive but not limited to those of older people, those living with a disability and people who require support (as the result of illness) to continue living in their own homes and communities.

Care is provided in partnership with customers, their loved ones and care workers. A member of our management team will contact customers individually, prior to commencement of service, to gain a thorough understanding of individual situations, enabling us to provide person centred care that respects diversity and meets individual needs, preferences and choices.

What Excel aim to achieve

We offer a patient-centred care structure here at Excel Care Group Ltd and through this ensure that our staff are always committed to meeting our aims and objectives:

To deliver a service of the highest standard that will support and expand our customer’s quality of life.
To ensure that service delivery is flexible, attentive and non-discriminatory.
To respect and promote our customers right to make informed choices, independence, privacy, dignity, respect and fulfilment.
To ensure that people’s needs, and values are respected pertaining to religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
To pair the nominated Care Worker closely with the customer, respecting the need to potentially change the Care Worker in the event of non-compatibility and failed mitigation.
To manage the Care Service efficiently, ensuring effective use of resources and maximising value for money for our customers.
To involve customers and care workers in the provision, management and development of services, completing regular monitoring and evaluation as part of our quality assurance framework thus ensuring that service delivery is in the best interests of our customers.
To ensure that all customers are aware of the procedures of making complaints, complements and comments.

Meet our office team

Meet our carers

Complex and specialist care services

Specialist complex care services we provide include:

Tracheostomy Care
Oropharyngeal and nasopharyngeal suctioning
Oxygen therapy and monitoring of oxygen saturations
Cough assist and non-invasive ventilation
Percutaneous Endoscopic Gastrostomy (PEG)/Percutaneous Endoscopic Jejunostomy (PEJ)/Enteral feeding
Nutrition and Hydration
Bowel management
Stoma care
Catheter care
Pain relief